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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
24   45.28%
   New
29   54.72%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.89%
   Somewhat Dissatisfied
1   1.89%
   Somewhat Satisfied
6   11.32%
   Very Satisfied
45   84.91%
What was the main subject matter you wanted to discuss in making the appointment?
   Pre retirement advice
3   5.66%
   Other (please specify)
3   5.66%
   Investment advice
4   7.55%
   Insurance protection advice
8   15.09%
   Pensions advice
9   16.98%
   Mortgage Advice
26   49.06%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.89%
   Somewhat Dissatisfied
1   1.89%
   Somewhat Satisfied
4   7.55%
   Very Satisfied
47   88.68%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Somewhat Dissatisfied
2   3.77%
   Somewhat Satisfied
8   15.09%
   Very Satisfied
43   81.13%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.89%
   Somewhat Dissatisfied
2   3.77%
   Somewhat Satisfied
6   11.32%
   Very Satisfied
44   83.02%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   3.77%
   Good
9   16.98%
   Excellent
42   79.25%
The advisor was knowledgable
   Undecided
1   1.89%
   Agree
10   18.87%
   Strongly Agree
42   79.25%
My questions were answered fully
   Disagree
2   3.77%
   Agree
13   24.53%
   Strongly Agree
38   71.7%
I was given complete attention by the adviser and/or office staff
   Undecided
1   1.89%
   Agree
8   15.09%
   Strongly Agree
44   83.02%
How would you rate the advisers willingness to help
   Fair
1   1.89%
   Good
2   3.77%
   Very good
7   13.21%
   Excellent
43   81.13%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.89%
   Good
3   5.66%
   Very good
15   28.3%
   Excellent
34   64.15%
How would you rate the information provided relative to your own experience and understanding.
   Good
1   1.89%
   Poor
1   1.89%
   Very good
18   33.96%
   Excellent
33   62.26%
Please enter your email address
   (Optional)
46   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
52   100%

Number of Voters  : 54
First Vote  : Wednesday, 02 January 2008 22:35
Last Vote  : Thursday, 05 August 2010 17:15

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