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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
41   46.07%
   New
48   53.93%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.12%
   Somewhat Dissatisfied
2   2.25%
   Somewhat Satisfied
8   8.99%
   Very Satisfied
78   87.64%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.37%
   Investment advice
4   4.49%
   Pre retirement advice
5   5.62%
   Insurance protection advice
10   11.24%
   Pensions advice
16   17.98%
   Mortgage Advice
51   57.3%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.12%
   Somewhat Dissatisfied
2   2.25%
   Somewhat Satisfied
4   4.49%
   Very Satisfied
82   92.13%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.12%
   Somewhat Dissatisfied
2   2.25%
   Somewhat Satisfied
8   8.99%
   Very Satisfied
78   87.64%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.12%
   Somewhat Dissatisfied
3   3.37%
   Somewhat Satisfied
8   8.99%
   Very Satisfied
77   86.52%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.25%
   Good
12   13.48%
   Excellent
75   84.27%
The advisor was knowledgable
   Undecided
1   1.12%
   Agree
17   19.1%
   Strongly Agree
71   79.78%
My questions were answered fully
   Disagree
3   3.37%
   Agree
16   17.98%
   Strongly Agree
70   78.65%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.25%
   Agree
13   14.61%
   Strongly Agree
74   83.15%
How would you rate the advisers willingness to help
   Fair
1   1.12%
   Good
3   3.37%
   Very good
10   11.24%
   Excellent
75   84.27%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.12%
   Poor
1   1.12%
   Good
3   3.37%
   Very good
20   22.47%
   Excellent
64   71.91%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.12%
   Poor
1   1.12%
   Good
3   3.37%
   Very good
23   25.84%
   Excellent
61   68.54%
Please enter your email address
   (Optional)
82   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
82   100%

Number of Voters  : 90
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Friday, 05 October 2018 12:27

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