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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
45   46.39%
   New
52   53.61%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.03%
   Somewhat Dissatisfied
2   2.06%
   Somewhat Satisfied
8   8.25%
   Very Satisfied
86   88.66%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.09%
   Investment advice
4   4.12%
   Pre retirement advice
6   6.19%
   Insurance protection advice
10   10.31%
   Pensions advice
16   16.49%
   Mortgage Advice
58   59.79%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.03%
   Somewhat Dissatisfied
2   2.06%
   Somewhat Satisfied
4   4.12%
   Very Satisfied
90   92.78%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.03%
   Somewhat Dissatisfied
2   2.06%
   Somewhat Satisfied
8   8.25%
   Very Satisfied
86   88.66%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.03%
   Somewhat Dissatisfied
3   3.09%
   Somewhat Satisfied
8   8.25%
   Very Satisfied
85   87.63%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.06%
   Good
14   14.43%
   Excellent
81   83.51%
The advisor was knowledgable
   Undecided
1   1.03%
   Agree
19   19.59%
   Strongly Agree
77   79.38%
My questions were answered fully
   Disagree
3   3.09%
   Agree
19   19.59%
   Strongly Agree
75   77.32%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.06%
   Agree
15   15.46%
   Strongly Agree
80   82.47%
How would you rate the advisers willingness to help
   Fair
1   1.03%
   Good
3   3.09%
   Very good
11   11.34%
   Excellent
82   84.54%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.03%
   Poor
1   1.03%
   Good
3   3.09%
   Very good
23   23.71%
   Excellent
69   71.13%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.03%
   Poor
1   1.03%
   Good
3   3.09%
   Very good
26   26.8%
   Excellent
66   68.04%
Please enter your email address
   (Optional)
90   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
90   100%

Number of Voters  : 98
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Tuesday, 17 December 2019 15:06

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