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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
40   45.45%
   New
48   54.55%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.14%
   Somewhat Dissatisfied
2   2.27%
   Somewhat Satisfied
7   7.95%
   Very Satisfied
78   88.64%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.41%
   Investment advice
4   4.55%
   Pre retirement advice
5   5.68%
   Insurance protection advice
10   11.36%
   Pensions advice
16   18.18%
   Mortgage Advice
50   56.82%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.14%
   Somewhat Dissatisfied
2   2.27%
   Somewhat Satisfied
4   4.55%
   Very Satisfied
81   92.05%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.14%
   Somewhat Dissatisfied
2   2.27%
   Somewhat Satisfied
8   9.09%
   Very Satisfied
77   87.5%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.14%
   Somewhat Dissatisfied
3   3.41%
   Somewhat Satisfied
7   7.95%
   Very Satisfied
77   87.5%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.27%
   Good
11   12.5%
   Excellent
75   85.23%
The advisor was knowledgable
   Undecided
1   1.14%
   Agree
16   18.18%
   Strongly Agree
71   80.68%
My questions were answered fully
   Disagree
3   3.41%
   Agree
16   18.18%
   Strongly Agree
69   78.41%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.27%
   Agree
13   14.77%
   Strongly Agree
73   82.95%
How would you rate the advisers willingness to help
   Fair
1   1.14%
   Good
3   3.41%
   Very good
10   11.36%
   Excellent
74   84.09%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.14%
   Poor
1   1.14%
   Good
3   3.41%
   Very good
20   22.73%
   Excellent
63   71.59%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.14%
   Poor
1   1.14%
   Good
2   2.27%
   Very good
23   26.14%
   Excellent
61   69.32%
Please enter your email address
   (Optional)
81   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
81   100%

Number of Voters  : 89
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Wednesday, 01 February 2017 11:17

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