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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
42   46.67%
   New
48   53.33%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.11%
   Somewhat Dissatisfied
2   2.22%
   Somewhat Satisfied
8   8.89%
   Very Satisfied
79   87.78%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.33%
   Investment advice
4   4.44%
   Pre retirement advice
5   5.56%
   Insurance protection advice
10   11.11%
   Pensions advice
16   17.78%
   Mortgage Advice
52   57.78%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.11%
   Somewhat Dissatisfied
2   2.22%
   Somewhat Satisfied
4   4.44%
   Very Satisfied
83   92.22%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.11%
   Somewhat Dissatisfied
2   2.22%
   Somewhat Satisfied
8   8.89%
   Very Satisfied
79   87.78%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.11%
   Somewhat Dissatisfied
3   3.33%
   Somewhat Satisfied
8   8.89%
   Very Satisfied
78   86.67%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.22%
   Good
12   13.33%
   Excellent
76   84.44%
The advisor was knowledgable
   Undecided
1   1.11%
   Agree
18   20%
   Strongly Agree
71   78.89%
My questions were answered fully
   Disagree
3   3.33%
   Agree
17   18.89%
   Strongly Agree
70   77.78%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.22%
   Agree
14   15.56%
   Strongly Agree
74   82.22%
How would you rate the advisers willingness to help
   Fair
1   1.11%
   Good
3   3.33%
   Very good
10   11.11%
   Excellent
76   84.44%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.11%
   Poor
1   1.11%
   Good
3   3.33%
   Very good
21   23.33%
   Excellent
64   71.11%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.11%
   Poor
1   1.11%
   Good
3   3.33%
   Very good
24   26.67%
   Excellent
61   67.78%
Please enter your email address
   (Optional)
83   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
83   100%

Number of Voters  : 91
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Friday, 09 November 2018 11:51

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