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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
46   46.94%
   New
52   53.06%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.02%
   Somewhat Dissatisfied
2   2.04%
   Somewhat Satisfied
8   8.16%
   Very Satisfied
87   88.78%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.06%
   Investment advice
4   4.08%
   Pre retirement advice
6   6.12%
   Insurance protection advice
10   10.2%
   Pensions advice
16   16.33%
   Mortgage Advice
59   60.2%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.02%
   Somewhat Dissatisfied
2   2.04%
   Somewhat Satisfied
4   4.08%
   Very Satisfied
91   92.86%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.02%
   Somewhat Dissatisfied
2   2.04%
   Somewhat Satisfied
8   8.16%
   Very Satisfied
87   88.78%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.02%
   Somewhat Dissatisfied
3   3.06%
   Somewhat Satisfied
8   8.16%
   Very Satisfied
86   87.76%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.04%
   Good
14   14.29%
   Excellent
82   83.67%
The advisor was knowledgable
   Undecided
1   1.02%
   Agree
19   19.39%
   Strongly Agree
78   79.59%
My questions were answered fully
   Disagree
3   3.06%
   Agree
20   20.41%
   Strongly Agree
75   76.53%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.04%
   Agree
15   15.31%
   Strongly Agree
81   82.65%
How would you rate the advisers willingness to help
   Fair
1   1.02%
   Good
3   3.06%
   Very good
11   11.22%
   Excellent
83   84.69%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.02%
   Poor
1   1.02%
   Good
3   3.06%
   Very good
24   24.49%
   Excellent
69   70.41%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.02%
   Poor
1   1.02%
   Good
3   3.06%
   Very good
27   27.55%
   Excellent
66   67.35%
Please enter your email address
   (Optional)
91   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
91   100%

Number of Voters  : 99
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Wednesday, 29 April 2020 10:31

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