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Client Satisfaction and Feedback
Were you a new client or an existing client of Richard Arnold Financial Management ?
   Existing
42   45.16%
   New
51   54.84%
How satisfied were you with the process in making an appointment to see an adviser?
   Undecided
1   1.08%
   Somewhat Dissatisfied
2   2.15%
   Somewhat Satisfied
8   8.6%
   Very Satisfied
82   88.17%
What was the main subject matter you wanted to discuss in making the appointment?
   Other (please specify)
3   3.23%
   Investment advice
4   4.3%
   Pre retirement advice
6   6.45%
   Insurance protection advice
10   10.75%
   Pensions advice
16   17.2%
   Mortgage Advice
54   58.06%
How satisfied were you by the way you were treated by the staff at our office?
   Undecided
1   1.08%
   Somewhat Dissatisfied
2   2.15%
   Somewhat Satisfied
4   4.3%
   Very Satisfied
86   92.47%
How satisfied were you with the amount of time you waited before seeing your adviser?
   Undecided
1   1.08%
   Somewhat Dissatisfied
2   2.15%
   Somewhat Satisfied
8   8.6%
   Very Satisfied
82   88.17%
How satisfied were you with the way your questions were answered?
   Undecided
1   1.08%
   Somewhat Dissatisfied
3   3.23%
   Somewhat Satisfied
8   8.6%
   Very Satisfied
81   87.1%
How would you rate the courtesy you were shown by the staff at our office?
   Fair
2   2.15%
   Good
14   15.05%
   Excellent
77   82.8%
The advisor was knowledgable
   Undecided
1   1.08%
   Agree
19   20.43%
   Strongly Agree
73   78.49%
My questions were answered fully
   Disagree
3   3.23%
   Agree
19   20.43%
   Strongly Agree
71   76.34%
I was given complete attention by the adviser and/or office staff
   Undecided
2   2.15%
   Agree
15   16.13%
   Strongly Agree
76   81.72%
How would you rate the advisers willingness to help
   Fair
1   1.08%
   Good
3   3.23%
   Very good
11   11.83%
   Excellent
78   83.87%
How would you rate the level of information provided and the quality and detail of the information provided to you
   Fair
1   1.08%
   Poor
1   1.08%
   Good
3   3.23%
   Very good
23   24.73%
   Excellent
65   69.89%
How would you rate the information provided relative to your own experience and understanding.
   Fair
1   1.08%
   Poor
1   1.08%
   Good
3   3.23%
   Very good
26   27.96%
   Excellent
62   66.67%
Please enter your email address
   (Optional)
86   100%
If you have any other comments to help us improve the service we provide...
   Please enter them here.
86   100%

Number of Voters  : 94
First Vote  : Wednesday, 02 January 2008 21:35
Last Vote  : Tuesday, 06 August 2019 10:00

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